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All enquiries are answered within 24-48 hours and our friendly customer service team aims to resolve any customer issues quickly and effectively.

If you have received the wrong product by mistake, we will pay for this item to be returned or credit your account.

100% money back guarantee. T&C Apply We apologise if you have received a product that is faulty, or if you have received the wrong product.  You are welcome to 100% refund or product exchange.  Item must be in original packaging with not damage.  You are not able to get a refund if you have changed your mind.   Please email [email protected] for help.

Price Match Promise If you find a lower advertised price on an identical item we stock, just show us the lower price when you place your order with eTrailer and we’ll match the price. Special Conditions The item must be in stock and available for immediate purchase at the published price from a competing company (excluding wholesalers) within New Zealand. Item must be the same brand, same model number, same supplier product code, contain the same components and the published price be applicable for the same quantity. Product Price & Availability Verification: eTrailer reserves the right to verify the competing company’s product availability and price at the time of the request for a price match guarantee and the price-match is subject to such verification.

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