Customer Service

Customer Service

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”) Shipping & Delivery

At this time, we only deliver to New Zealand addresses.  Deliveries take between 5- 10 working days.  We do not deliver to Post Office boxes. The goods become the recipient’s property and responsibility once they have been signed for at the time of delivery. At the time of delivery be sure to check for damage as you are accepting responsibility for the item in its given state if you have signed the package.  If goods are lost or damaged in transit, please contact us within 7 business days at admin@etrailer.co.nz. We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

Returns & Replacements
We apologise if you have received a product that is faulty, or if you have received the wrong product.  You are welcome to an exchange or refund.  You are not able to get a refund if you have changed your mind.   Please email admin@etrailer.co.nz for help.
Ordering
When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order eg, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order. Due to the large number of products offered, etrailer.co.nz holds limited stock.  Stock levels can fluctuate depending on supplier levels.  If an item is out of stock etrailer.co.nz will advise you straight away and let you know how long the delay will be or offer assistance in a similar product. We reserve the right to limit the number of an item customers can purchase in a single transaction. We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.
Payment, Pricing & Promotions
The name that will appear on your bank statement is Goodex Trading Limited. You can make payment through internet banking. We currently accept the following credit cards: Visa MasterCard We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy. You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer. For security purposes, certain transactions may require proof of identification.

Refusing or Cancelling orders

In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order. We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently. While we endeavour to ensure that the price and description of goods or services are accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order. Our right to cancel orders applies to orders that have been accepted.